THE EFFECT OF PERCEIVED USEFULNESS, PERCEIVED EASE OF USE, TRUST, ATTITUDE AND SATISFACTION INTO CONTINUANCE INTENTION IN USING ALIPAY

Kurniasari, Florentina and Hamid, Nadiah Abd and Qinghui, Chen (2020) THE EFFECT OF PERCEIVED USEFULNESS, PERCEIVED EASE OF USE, TRUST, ATTITUDE AND SATISFACTION INTO CONTINUANCE INTENTION IN USING ALIPAY. Management and Accounting Review (MAR), 19 (2).

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Abstract

The rapid development of information and technology is happened in various line of businesses including the financial sectors. As one of popular mobile payment in China, Alipay faced a tight competition from its rivalry, WeChat. The security and fraud became serious issues for the customers in using that mobile payment. There was a tendency of decreasing number of Alipay users in the matter of these issues. This paper wanted to examine the effect of Perceived Usefulness, Perceived Ease of Use, Trust and Satisfaction on Continuance Intention of consumers in using the Alipay mobile application. The quantitative methods were used to test the hypotheses. The questionnaires were distributed among the Chinese residents who have used the Alipay application. All data collection had been analyzed using SEM with the SmartPLS. The result of the study showed that only perceived usefulness that did not have any positive effect on attitude.

Item Type: Article
Subjects: 300 Social Sciences > 330 Economics > 332 Financial Economics (Shares, Investment)
Divisions: Faculty of Business > Master of Technology Management
Depositing User: Administrator UMN Library
Date Deposited: 14 Dec 2021 06:16
Last Modified: 14 Dec 2021 06:16
URI: https://kc.umn.ac.id/id/eprint/19620

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