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Lee, Michael Van Wis and Wella, Wella (2018) ITIL 2011: The Maturity of IT Service Operation in Universitas Multimedia Nusantara, Indonesia. IJNMT (International Journal of New Media Technology), 5 (2). ISSN 2355-0082
Lee, Michael Van Wis (2018) pengukuran tingkat kematangan service operation departemen ti umn menggunakan kerangka kerja itil 2011. Bachelor Thesis thesis, Universitas Multimedia Nusantara.