Putri, Farica Perdana and Meidia, Hira and Gunawan, Dennis (2019) Designing Intelligent Personalized Chatbot for Hotel Services. In: Proceedings of the 2019 2nd International Conference on Algorithms, Computing and Artificial Intelligence, 20-22 December 2019, Sanya China.
Full text not available from this repository.Abstract
Development of chatbot in customer services and sales are remarkable. However, there is only little research in developing chatbot-hotel in Indonesia. Chatbot has many advantages for both hotel and mobile users to improve convenience, reduce service, sales and support costs, one-to-one marketing and new data collections. Using chatbot, customers using smartphone can reach a hotel anytime and anywhere with personalized services related to their needs. The customers can find out availability of rooms, price, booking and have a personal front office that provide the real-time and context-relevant information about hotel services. Therefore, we develop an interactive intelligent personalized chatbot-hotel by using AIML and Google Flutter. Flutter is used as it is easy to develop the chatbot-hotel in the cross-platform mobile application. The outcome of this work is a prototype chatbot-hotel on mobile platform especially for Indonesian users. This chatbot includes all services in the hotels and able to give the personalized services to the customers before arrive in the hotel. It can accommodate the customer needs and to up-selling the hotel facilities.
| Item Type: | Conference or Workshop Item (Paper) |
|---|---|
| Subjects: | 000 Computer Science, Information and General Works > 000 Computer Science, Knowledge and Systems > 005 Computer Programming 600 Technology (Applied Sciences) > 660 Chemical Engineering > 661 Technology of Industrial Chemicals |
| Divisions: | Faculty of Engineering & Informatics > Informatics |
| Depositing User: | Administrator UMN Library |
| Date Deposited: | 30 Sep 2021 01:08 |
| Last Modified: | 05 Apr 2023 05:45 |
| URI: | https://kc.umn.ac.id/id/eprint/18441 |
Actions (login required)
 |
View Item |
