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Performance Measurement of Higher Education Information System Using IT Balanced Scorecard

Afriliana, Nunik and Gaol, Fiorentina Anabell Lumban (2014) Performance Measurement of Higher Education Information System Using IT Balanced Scorecard. ACIIDS 2014: Intelligent Information and Database Systems. pp. 412-421.

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Official URL: https://link.springer.com/chapter/10.1007/978-3-31...

Abstract

Extensive research was conducted at a private university in Indonesia into the performance of the higher education information system, called SIPERTI. The IT Balanced Scorecard framework consisting of its four perspectives: Corporate Contribution, User Orientation, Operational Excellence, and Future Orientation was employed to assess the system. The study was accomplished in the form of a questionnaire composed of five-point Likert scale statements. The questionnaire was addressed to the members of the faculties and staff of the university who used SIPERTI in their everyday work. The data obtained was statistically analysed including the tests of reliability and validity. A structured interview which followed the questionnaire allowed for the formulation of recommendations on SIPERTI performance improvement.

Item Type: Article
Subjects: 000 Computer Science, Information and General Works > 000 Computer Science, Knowledge and Systems > 006 Special Computer Methods (Artificial Intelligence, Machine Learning, 3D Graphics, Digital Video, Data Mining, Augmented Reality)
300 Social Sciences > 370 Education > 378 Higher education (Tertiary education)
Divisions: Fakultas Teknik Informatika > Program Studi Informatika
Depositing User: mr admin umn
Date Deposited: 11 Oct 2021 17:02
Last Modified: 11 Oct 2021 17:02
URI: http://kc.umn.ac.id/id/eprint/18659

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