The impact of transformational leadership on employee performance and organizational citizenship behavior

Hidayat, Wanda Gema (2025) The impact of transformational leadership on employee performance and organizational citizenship behavior. Annals of Human Resource Management Research (AHRMR), 5 (3). ISSN 2774-8561

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Abstract

Purpose: This study investigates the influence of transformational leadership, organizational culture, and the implementation of paperless services on Organizational Citizenship Behavior (OCB) and employee performance within the Regional Financial and Asset Management Agency of East Java Province. Methodology: A quantitative approach was employed, involving 122 employees surveyed through a census sampling technique. Data were collected using Likert-scale questionnaires and validated with Pearson’s product-moment correlation, while reliability was tested with Cronbach’s Alpha. Structural Equation Modelling (SEM) using AMOS and SPSS 20.0 was applied to examine the relationships among variables. Results: The Findings indicate that transformational leadership, organizational culture, and paperless service implementation significantly and directly enhance OCB and employee performance. However, OCB does not act as a mediator between these factors and performance. The study confirms that strong leadership, a supportive culture, and digital transformation initiatives are critical to improving employee outcomes. Conclusions: The research highlights that employee performance can be optimized through leadership that inspires, organizational values that reinforce cooperation, and technology that streamlines services. OCB plays a direct role in strengthening performance but does not moderate the effects of the other variables

Item Type:	Article
Creators:	Hidayat, Wanda Gema
Contributors:
Subjects:	300 Social Sciences > 300 Social sciences, sociology and anthropology > 303 Social Processes (Incl. Cultural Exchange, Conflict Resolution) > 303.34 Leadership
Divisions:	Faculty of Business > Management
Date Deposited:	26 Aug 2026 03:55
URI:	https://kc.umn.ac.id/id/eprint/49364

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