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Wirawan, Felix (2018) Analisis Pengaruh Perceived Usefulness, Perceived Ease of Use, Compatibility, Subjective Norms, Perceived Risk dan Perceived Cost terhadap Behavioral Intention to Adopt Whatsapp Business Telaah pada Usaha Mikro di Indonesia. Bachelor Thesis thesis, Universitas Multimedia Nusantara.
Coandadiputra, Stephen (2018) analisis pengaruh convenience, transaction process, system quality, content reliability, dan customer service terhadap customer satisfaction serta implikasinya terhadap customer complaint dan repurchase intenton telaah pada konsumen mobile application shopee. Bachelor Thesis thesis, Universitas Multimedia Nusantara.