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Batara, Junyko (2016) Stategi cutomer relationship management fx sudirman dalam membangun loyalitas pelanggan (studi kasus member x card). Bachelor Thesis thesis, Unversitas Multimedia Nusantara.
Batara, Junyko (2016) Strategy customer relationship management dalam mempertahankan pelanggan di mall fx sudirman. Internship thesis, Universitas Multimedia Nusantara.