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Febriany, Sherly (2016) Aktivitas marketing communications pada divisi sales & marketing hotel sheraton bandara. Internship thesis, Universitas Multimedia Nusantara.
Febriany, Sherly (2016) Implementasi strategi customer relationship management hotel sheraton bandara divisi sales & marketing produk banquet dalam menjaga loyalitas pelanggan. Bachelor Thesis thesis, Universitas Multimedia Nusantara.