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Hermawan, Vallencia (2021) Analisis Pengaruh Food Quality, Service Quality, dan Physical Environment terhadap Customer Satisfaction dan Penerapannya pada Behavioral Intention Telaah KFC Naughty by Nature. Bachelor Thesis thesis, Universitas Multimedia Nusantara.
Hermawan, Vallencia (2021) Penerapan Customer Relationship Management PT CFLD International Indonesia. Internship thesis, Universitas Multimedia Nusantara.