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Lee, Michael Van Wis and Wella, Wella (2018) ITIL 2011: The Maturity of IT Service Operation in Universitas Multimedia Nusantara, Indonesia. IJNMT (International Journal of New Media Technology), 5 (2). ISSN 2355-0082
⭐ Lee, Michael Van Wis (2018) pengukuran tingkat kematangan service operation departemen ti umn menggunakan kerangka kerja itil 2011. Bachelor Thesis, Universitas Multimedia Nusantara.
Lee, Michael Van Wis (2017) Analisa Sistem Customer Relationship Management PT. Volante Teknologi Indonesia. Internship Report, Universitas Multimedia Nusantara.