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Lee, Michael Van Wis and Wella, Wella (2018) ITIL 2011: The Maturity of IT Service Operation in Universitas Multimedia Nusantara, Indonesia. IJNMT (International Journal of New Media Technology), 5 (2). ISSN 2355-0082
Lee, Michael Van Wis (2018) pengukuran tingkat kematangan service operation departemen ti umn menggunakan kerangka kerja itil 2011. Bachelor Thesis thesis, Universitas Multimedia Nusantara.
Lee, Michael Van Wis (2017) Analisa Sistem Customer Relationship Management PT. Volante Teknologi Indonesia. Internship thesis, Universitas Multimedia Nusantara.