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Dubois, David and Chae, InYoung and Niessing, Joerg and Wee, Jean (2018) AccorHotels and the Digital Transformation: Enriching Experiences through Content Strategies along the Customer Journey. Insead: The Business School for the World.
Niessing, Joerg (2017) Case Study: Telenor: Revolutionizing Retail Banking in Serbia Digital Transformation of the Customer Experience. UNSPECIFIED.