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Nugrohowati, Yuliana Ariyani (2013) Strategi customer relationship management (crm) hotel santika bsd: dalam mempertahankan kesetiaan pelanggan melalui program kgvc flazz sip. Bachelor Thesis thesis, Universitas Multimedia Nusantara.
Nugrohowati, Yuliana Ariyani (2012) Peran Divisi Hubungan Masyarakat BNN dalam Kegiatan Media and Community Relations. Internship thesis, Universitas Multimedia Nusantara.