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Olivia, Febe (2015) Pengaruh physical environment, product assortment, salesperson service, after sales service dan value of merchandise terhadap positive customer emotion dan satisfaction serta implikasinya terhadap behavioral intentions: telaah pada ikea, Alam sutera. Bachelor Thesis thesis, Universitas Multimedia Nusantara.
Olivia, Febe (2015) Peran relationship marketing dalam menjaga loyalitas mitra kerja pt. digikidz. Internship thesis, Universitas Multimedia Nusantara.