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Sudiyono, Kristianus Ade and Utomo, Prio and Severesia Chandra, Claudia (2022) Effect of Customer Experience and Customer Value Towards Customer Loyalty and Satisfaction on B2B Food and Beverage Sector. Journal of Business and Management Review, 3 (9).
Severesia Chandra, Claudia (2021) Investigasi Efek Pengalaman Pelanggan terhadap Niat Pembelian Kembali dengan Kesetiaan dan Kepuasan Pelanggan sebagai Variabel Mediasi di PT. Health Today Indonesia. Master Thesis thesis, Universitas Multimedia Nusantara.