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Items where Division is "Faculty of Business > Master of Technology Management" and Year is 2008

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Case Study

UNSPECIFIED, ed. (2008) HCL Technologies Employee First, Customer Second. Darden Business Publishing.

Bitner, Mary Jo and Ostrom, Amy L. and Morgan, Felicia N. (2008) Service Blueprinting A Practical Technique for Service Innovation. California Management Review . Haas School of Business.

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