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The Influence of Financial Technology Adoption into Borrower Satisfaction Using Trust as Mediating Variable

Firmansyah, Andy and Kurniasari, Florentina and Winarno, P.M (2021) The Influence of Financial Technology Adoption into Borrower Satisfaction Using Trust as Mediating Variable. Proceedings of the First International Conference of Economics, Business & Entrepreneurship, ICEBE 2020. ISSN 2593-7650

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Official URL: https://eudl.eu/doi/10.4108/eai.1-10-2020.2305516

Abstract

. The tremendous growth of internet user in all across the country opened a big opportunity for the financial institution to offer the financial facilities using the internet technology. The fintech companies gained popularity among this segment since they are able to offering the loan without any collateral in more simple administrative procedure and in a speedy time. But, the fintech companies also had limitation in terms of nominal loan amount that could be disbursed to the borrowers. The number of respondents who have filled out the questionnaire in this study is 103 respondents with various educational backgrounds, income, business fields, and the amount of capital loan proposed. This research analyze the effect of the adoption of financial technology on trust, the adoption of financial technology on borrower satisfaction, trust on financial inclusion, and trust. as a mediation of the relationship between the adoption of financial technology on the borrower satisfaction.

Item Type: Article
Uncontrolled Keywords: Financial Technology, Borrower Satisfaction, Trust, SME’s, Start up Company, Adoption Technology, Peer to-peer lending.
Subjects: H Social Sciences > HG Finance > HG179 Personal finance
H Social Sciences > HG Finance > HG3691-3769 Credit. Debt. Loans
T Technology
Divisions: Fakultas Bisnis > Program Studi Magister Manajemen Teknologi
Depositing User: mr admin umn
Date Deposited: 04 Oct 2021 07:56
Last Modified: 06 Oct 2021 04:09
URI: http://kc.umn.ac.id/id/eprint/18474

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