The Influence of Financial Technology Adoption into Borrower Satisfaction Using Trust as Mediating Variable

Firmansyah, Andy and Kurniasari, Florentina and Winarno, P.M (2021) The Influence of Financial Technology Adoption into Borrower Satisfaction Using Trust as Mediating Variable. Proceedings of the First International Conference of Economics, Business & Entrepreneurship, ICEBE 2020. ISSN 2593-7650

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Abstract

. The tremendous growth of internet user in all across the country opened a big opportunity for the financial institution to offer the financial facilities using the internet technology. The fintech companies gained popularity among this segment since they are able to offering the loan without any collateral in more simple administrative procedure and in a speedy time. But, the fintech companies also had limitation in terms of nominal loan amount that could be disbursed to the borrowers. The number of respondents who have filled out the questionnaire in this study is 103 respondents with various educational backgrounds, income, business fields, and the amount of capital loan proposed. This research analyze the effect of the adoption of financial technology on trust, the adoption of financial technology on borrower satisfaction, trust on financial inclusion, and trust. as a mediation of the relationship between the adoption of financial technology on the borrower satisfaction.

Item Type:	Article
Creators:	Firmansyah, Andy Kurniasari, Florentina Winarno, P.M
Contributors:
Keywords:	Financial Technology, Borrower Satisfaction, Trust, SME’s, Start up Company, Adoption Technology, Peer to-peer lending.
Subjects:	300 Social Sciences > 330 Economics > 332 Financial Economics (Shares, Investment) 300 Social Sciences > 330 Economics > 332 Financial Economics (Shares, Investment) > 332.2 Saving Banks 300 Social Sciences > 330 Economics > 332 Financial Economics (Shares, Investment) > 332.3 Credit and Loan Institutions 300 Social Sciences > 330 Economics > 332 Financial Economics (Shares, Investment) > 332.6 Investment 600 Technology (Applied Sciences) > 600 Technology > 600 Technology
Sustainable Development Goals:	Goal 08. Promote sustained, inclusive and sustainable economic growth, full and productive employment and work for all Goal 09. Build resilient infrastructure, promote inclusive and sustainable industrialization and foster innovation
Divisions:	Faculty of Business > Master of Technology Management
Date Deposited:	04 Oct 2021 07:56
URI:	https://kc.umn.ac.id/id/eprint/18474

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