Analisis Pengaruh Customer Service, Shipping, Tracking,Return terhadap Customer Satisfaction serta Implikasinya terhadap Future Purchase Intention: Telaah pada Customer di Fabelio.Com

Sopianto, Sopianto (2019) Analisis Pengaruh Customer Service, Shipping, Tracking,Return terhadap Customer Satisfaction serta Implikasinya terhadap Future Purchase Intention: Telaah pada Customer di Fabelio.Com. Bachelor Thesis, Universitas Multimedia Nusantara.

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Abstract

Dari hasil temuan penelitian ini disarankan agar perusahaan untuk lebih fokus pada variable customer service, shipping, tracking, return terhadap customer satisfaction karena menjadi faktor utama yang dapat mempengaruhi masyarkat untuk future purchase intention atau pembelanjaan kembali. Penelitian ini diharapkan dapat meningkatkan wawasan dan pemahaman yang lebih tentang perusahaan Fabelio.com

Item Type:	Thesis (Bachelor Thesis)
Creators:	Sopianto, Sopianto (00000011761)
Contributors:	Susanto, Y. Budi
Keywords:	Customer Service, Tracking, Shipping, Return,Customer Satisfaction, Future purchase intention
Subjects:	600 Technology (Applied Sciences) > 640 Home and Family Management > 640 Home and Family Management > 640.7 Purchasing Guides
Divisions:	Faculty of Business > Management
Date Deposited:	04 Dec 2019 06:02
URI:	https://kc.umn.ac.id/id/eprint/10600

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