Erby Dwiananda, Raden (2021) Pengaruh Kemudahan Penggunaan Layanan Kurir dan Kegunaan Layanan Kurir terhadap Kepercayaan Layanan Kurir, Kualitas Layanan yang Dirasakan dan Niat untuk Menggunakan di Masa Depan. Bachelor Thesis thesis, Universitas Multimedia Nusantara.
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Abstract
In the logistics transportation industry that provides goods delivery services to consumers, trust is very important for companies to increase Future Intention to Use. PT. Synergy First Logistics as a local courier logistics company takes advantage of technological developments to increase consumer confidence in providing the best service. The author conducted a research at PT. Synergy First Logistics, which took data from 122 consumer respondents of PT. Synergy First Logistics to examine the influence of factors that influence Future Intention to Use such as Ease of Use of Courier Service, Usefulness of Courier, Trust in Courier Service, and Perceived Service Quality. For testing the author's research using SmartPLS software. This study found that the factors that affect Future Intention to Use such as Ease of Use of Courier Service, Usefulness of Courier, Trust in Courier Service, and Perceived Service Quality have a significant positive influence at PT Synergy First Logistics.
| Item Type: | Thesis (Bachelor Thesis) |
|---|---|
| Keywords: | Ease of Use of Courier Service, Usefulness of Courier Trust in Courier Service, Perceived Service Quality, Future Intention to Use |
| Subjects: | 600 Technology (Applied Sciences) > 650 Management and Public Relations > 658 General management (Risk Management, Profit and Loss, Logistics) |
| Divisions: | Faculty of Business > Management |
| SWORD Depositor: | Administrator UMN Library |
| Depositing User: | Administrator UMN Library |
| Date Deposited: | 26 Oct 2021 06:48 |
| Last Modified: | 21 Jun 2023 02:37 |
| URI: | https://kc.umn.ac.id/id/eprint/18251 |
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