Syawal, Agus and Prihanto, Johny Natu and Jimmy, So Yohanes (2020) The Tutorial Video and Improving Service Value in The Broadcasting Laboratory of Universitas Multimedia Nusantara. In: Proceedings of the First International Conference of Economics, Business & Entrepreneurship, ICEBE 2020,, 1 October 2020, Tangerang.
|
Text
The Tutorial video.pdf Download (1MB) | Preview |
|
|
Text
Peer Review Prosiding The Tutorial Video and Improving Services Value in The Broadcasting Laboratory of Universitas Multimedia Nusantara.pdf Download (828kB) | Preview |
Abstract
The topic in this research is the use of tutorial video in the UMN broadcasting laboratory as its innovation and service improvement. 58% problems of the laboratory users are difficulty in recognizing the types and they do not know how to use the equipment. Implementation of Digital Maturity Model (DMM) and Digital Transformation Project (DTP) are the problem solving for this case study and will give more benefits for services value. This study uses a quantitative approach, taking questionnaire data regarding the response of the DMM in the laboratory and then The Business Capabilities of the institution. A gap of laboratory services, the current conditions are on average at the emerging level, and the expected future conditions are on average at the leading level. The tutorial video is an effective way of conveying information, these are expected to increase the user satisfaction.
| Item Type: | Conference or Workshop Item (Paper) |
|---|---|
| Subjects: | 600 Technology (Applied Sciences) > 650 Management and Public Relations > 658 General management (Risk Management, Profit and Loss, Logistics) |
| Divisions: | Faculty of Business > Master of Technology Management |
| Depositing User: | Administrator UMN Library |
| Date Deposited: | 14 Dec 2021 03:17 |
| Last Modified: | 11 Aug 2022 07:59 |
| URI: | https://kc.umn.ac.id/id/eprint/19597 |
Actions (login required)
 |
View Item |
