Christian, Michael and Gularso, Kurnadi and Utomo, Prio and Yulita, Henilia and Wibowo, Suryo and Sunarno, Sunarno and Melati, Rima (2023) Generation YZ's E-Healthcare Use Factors Distribution in COVID-19's Third Year: A UTAUT Modeling. Journal of Distribution Science, 21 (7). pp. 117-129. ISSN 2093-7717
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Generation YZ’s E-Healthcare Use Factors Distribution in COVID-19’s Third Year_ A UTAUT Modeling.pdf Download (3MB) | Preview |
Abstract
With the number of COVID-19 cases declining and generational differences among how people use mobile apps, including health service apps, the goal of this research is to identify and analyze the factors that affect people’s attitudes when using the Halodoc health service app during the third year of the pandemic. Research design, data, and methodology: This study proposes a quantitative analysis method based on PLS-SEM modeling. This study has used a questionnaire survey to collect randomized data from 268 Halodoc users from generations Y and Z in Jakarta. Results: Both the Y and Z generations believe there is a significant usefulness factor in the attitude toward using the application. The start of the pandemic period demonstrates that the urgency of using health service applications is no longer determined by performance expectations, effort, or social panic, but rather by these applications’ usability. Conclusions: Even though a health service application is no longer considered an urgent service or a priority need, attitudes, and behaviors in using it emphasize the aspect of long-term benefits. These findings supplement other considerations and understandings in application of the Unified Theory of Acceptance and Use of Technology (UTAUT) model in explaining attitudes and intention behaviors.
| Item Type: | Article |
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| Keywords: | Attitude, Usage Behavior, Health Service Applications, UTAUT Model, Factors Distribution |
| Subjects: | 300 Social Sciences > 340 Law > 344 Labor, Social Service, Public Health, Safety Measures > 344.04 Public Health 600 Technology (Applied Sciences) > 610 Medicine and Health > 610 Medicine and Health |
| Divisions: | Faculty of Business > Master of Technology Management |
| Depositing User: | Administrator UMN Library |
| Date Deposited: | 26 Sep 2023 01:12 |
| Last Modified: | 26 Sep 2023 01:12 |
| URI: | https://kc.umn.ac.id/id/eprint/26967 |
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