Knowledge transfer within MNC hotel subsidiaries: An absorptive capacity perspective

Situmorang, Ringkar and Japutra, Arnold (2024) Knowledge transfer within MNC hotel subsidiaries: An absorptive capacity perspective. Tourism Management, 100. pp. 1-13.

Text Ringkar Situmorang_HO_Knowledge transfer within MNC hotel subsidiaries_ An absorptive capacity perspective.pdf Download (4MB)

Abstract

This study explores the process of transferring knowledge from multinational-corporation (MNC) hotels to their subsidiaries to advance company strategies. In particular, it examines critical factors that can forestall knowledge transfer through the lens of absorptive capacity. This study revisits the four dimensions of absorptive capacity (acquisition, assimilation, transformation, and exploitation) to understand the challenges involved in trans- ferring knowledge from MNCs to subsidiaries. We argue that several fundamental aspects of the process influence absorptive capacity, potentially interfering with knowledge transfer. Using a qualitative approach, semi- structured interviews were conducted with four different types of actors (expatriate and local managers, a regional executive, and a policymaker). The results reveal that competencies (e.g. education) regulate the process of acquiring knowledge, while insufficient experience (technical skills and expertise) and historical background (explicitly related to the consequences of colonisation, including a local inferiority complex) affect the assimi- lation and transformation of knowledge. Next, limited opportunities, notably a reluctance to hire local managers and local managers with uneven qualifications, affect transformation and exploitation. Finally, cultural discord (e.g. recognising cultural differences, such as ethnic groups, religion, and customs) and communication barriers (e.g. verbal and non-verbal communications) influence the acquisition, assimilation, and transformation process, which, in the end, arbitrate knowledge exploitation. The findings suggest that the country’s historical experience has considerable ramifications for absorptive capacity.

Item Type:	Article
Keywords:	Knowledge transfer Absorptive capacity Company strategy MNC hotel Subsidiaries Indonesia
Subjects:	600 Technology (Applied Sciences) > 640 Home and Family Management > 647 Management Housekeeping, Restaurant, Hotel Management 600 Technology (Applied Sciences) > 650 Management and Public Relations > 658 General management (Risk Management, Profit and Loss, Logistics) > 658.1 Organizations
Divisions:	Faculty of Business > Dept of Hotel Operations
Depositing User:	Administrator UMN Library
Date Deposited:	11 Jan 2024 09:05
Last Modified:	11 Jan 2024 09:05
URI:	https://kc.umn.ac.id/id/eprint/27526

Actions (login required)

View Item