The employee well-being in the hotel industry during COVID-19. The case of Tangerang, Indonesia

Herman, Ameliani Octaviana and Situmorang, Ringkar (2023) The employee well-being in the hotel industry during COVID-19. The case of Tangerang, Indonesia. Journal of Marketing and Market Studies. pp. 29-38. ISSN 1231-7853

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Abstract

COVID-19 has impacted the hospitality and tourism business in many countries. The hotel business suffered deeply, financially and in terms of employee welfare. Hotel employees are facing layoffs which can harm their well-being. This study examines the health condition of hotel employees by looking at their job demands, job resources, work engagement, and well-being during the pandemic of COVID-19. For the context of this research we selected Tangerang, Indonesia. Qualitative research with eight in-depth interviews was used for this research. Several job positions were chosen to get broad insights into how much impact had been experienced by the hotel employees. The findings show that job demands have increased significantly due to fewer people working in the hotel. The pressure of working in a non-healthy condition also concerns hotel employees. Employee well- being has been neglected indirectly to ensure the hotel can survive.

Item Type:	Article
Keywords:	tourism, hospitality, work engagement, job demands, job resources
Subjects:	600 Technology (Applied Sciences) > 640 Home and Family Management > 647 Management Housekeeping, Restaurant, Hotel Management 600 Technology (Applied Sciences) > 650 Management and Public Relations > 658 General management (Risk Management, Profit and Loss, Logistics) > 658.3 Personnel, Staff, Employee, Human Resource Management, Training 900 History and Geography > 910 Geography and Travel > 910 Geography and Travel, Tourism
Divisions:	Faculty of Business > Dept of Hotel Operations
Depositing User:	Administrator UMN Library
Date Deposited:	12 Jan 2024 03:44
Last Modified:	12 Jan 2024 03:44
URI:	https://kc.umn.ac.id/id/eprint/27550

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