Pelaksanaan Manajemen Risiko di PT Bank DBS Indonesia

Marcelina, Yuyus (2012) Pelaksanaan Manajemen Risiko di PT Bank DBS Indonesia. Internship thesis, Universitas Multimedia Nusantara.

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Abstract

The internship conducted at PT Bank DBS Indonesia in Technology and Operation Department as a project staff of T&O Risk Management. The main tasks given during internship was related in assisting risk management supervisor to complete the process risk map related with Consumer Banking Operation (CBO) and several tasks related to risk management process in PT Bank DBS Indonesia. The tasks performed were analyze, compare, consolidate customer clearing data, recapitulation customer complaints, tracking training data, preparing EM Matrix, preparing Audit Issues Scorecard, preparing UDMA Scorecard, remind the staff for monthly control broadcast. There were several constraints found in the process of completing tasks, such as an outdated and incomplete documentations, record of staff training completion that were not match with the real status condition, out of capacity for sending email, unstandardized format of flowchart for adjust control activities in process risk map, inappropriate UDMA person in charge, and there are different terminology between old scorecard template and the new one. The solution for the found of outdated and incomplete documentation was asking respective unit for updated and completed documentation. For the record of staff training completion status that were not match with the real status condition, risk management unit asking for evidence from related staff and bring it up to DBS Singapore via email to get their response. Unstandardized format of flowchart were found during preparing the risk map for Consumer Banking Operation (CBO). Risk management unit then prepare the flowchart format that was discussed before. Out of capacity for sending an email were found during remind staff for training and control broadcast process. Solution for these contraints were separating the body text with the attachment of monthly control broadcast. For inappropriate UDMA person in charge were solved by own initiative from risk management to asking the related person. And the solution for difference terminology was analyzed and discussed with supervisor

Item Type:	Thesis (Internship)
Keywords:	internal control, risk management, process risk map, departmental control functional checklist, standard operating procedure
Subjects:	500 Science and Mathematic > 500 Science > 506 Organizations and Management
Divisions:	Faculty of Business > Accounting
Depositing User:	Administrator UMN Library
Date Deposited:	07 May 2024 02:39
Last Modified:	07 May 2024 02:39
URI:	https://kc.umn.ac.id/id/eprint/30260

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