Strategic enablers: Unveiling crucial drivers for managerial adoption of electronic resources planning

Kurniasari, Florentina and Lestari, Elissa Dwi (2024) Strategic enablers: Unveiling crucial drivers for managerial adoption of electronic resources planning. Problems and Perspectives in Management, 22 (1). pp. 295-309. ISSN 1810-5467

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Abstract

The rapid growth of the information technology industry has spurred corporate pro- cess digitalization. This study aims to examine how the Unified Theory of Acceptance and Use of Technology’s (UTAUT) major tenets – performance expectancy and effort expectancy – and trust affect managers’ acceptance of new e-fulfillment services. This study also considers Hofstede’s cultural dimension of long-term orientation as the ma- jor variable influencing management’s acceptance of the new fulfillment platform. This study employed a quantitative research methodology with a simple random sampling of 248 Indonesian Logistic Association members from various industries. The research finding shows that only effort expectancy does not significantly affect managers’ e- fulfillment platform usage. Both effort expectancy and performance expectancy have a significant impact on employee trust in using the new technology. In addition, per- formance expectancy, customer trust, and long-term orientation positively affect the managerial adoption of e-fulfillment services. The study also shows a full mediation effect of customer trust in the relationship of effort expectancy to managerial adoption and a partial mediation effect in the influence of performance expectancy into mana- gerial adoption of electronic resources planning with trust as a mediating variable.

Item Type:	Article
Keywords:	performance expectancy, effort expectancy, long-term orientation, trust, technology adoption, e-fulfillment, performance, Indonesia
Subjects:	300 Social Sciences > 330 Economics > 338 Production (Agriculture, Business Enterprise, Extraction of Minerals, General Production) 600 Technology (Applied Sciences) > 650 Management and Public Relations
Divisions:	Faculty of Business > Management
Depositing User:	Administrator UMN Library
Date Deposited:	09 Jan 2025 02:48
Last Modified:	09 Jan 2025 02:48
URI:	https://kc.umn.ac.id/id/eprint/35484

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