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Celsia, Erica (2014) Peranan switching cost dalam hubungan antara service quality, perceived value, customer satisfaction dan customer retention telaah pada produk iphone. Bachelor Thesis thesis, Universitas Multimedia Nusantara.
Theodore, Edbert Jethro (2014) Faktor-faktor penggerak satisfaction dan perceived switching cost, serta implikasinya terhadap loyalitas: telaah pada pelanggan kartu internet xl bulanan di jabodetabek. Bachelor Thesis thesis, Universitas Multimedia Nusantara.