Front Office Department in Aryaduta Lippo Village

Wijaya, Yakobus (2019) Front Office Department in Aryaduta Lippo Village. Internship thesis, Universitas Multimedia Nusantara.

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Abstract

The purpose of the industrial placement is to gain new knowledge and skills in the field of hospitality for students. The writer choose Aryaduta Lippo Village as location of the training program. The reason why the writer choose this Aryaduta Lippo Village because one of the best five star hotel in the city of Tangerang and has many exceptional facilities in it. The writer was placed in the Front Office Department during the industrial placement. The industrial placement is helped the writer to get more knowledge, skills, experience, and many things that the writer didn’t learned in the campus such as handling guests complaint in the real situations and how to solve it. The writer believe that all the knowledge, skills, and experience that the writer got during the industrial placement will be useful for the next job at the hotel industry. This report is made to fulfill the graduation obligations in the curriculum which provide information about what activities are carried out as a trainee that working in the Front Office Department such all the job desk and responsibility of a concierge, bellboy, and telephone operator. This document contains all the details about the activities carried out during the writer training from 8 July 2019 to 8 January 2019. This information can be a reference or company for other training programs or lead to the curriculum on campus.

Item Type:	Thesis (Internship)
Subjects:	600 Technology (Applied Sciences) > 640 Home and Family Management > 647 Management Housekeeping, Restaurant, Hotel Management
Divisions:	Faculty of Business > Dept of Hotel Operations
SWORD Depositor:	Administrator UMN Library
Depositing User:	Administrator UMN Library
Date Deposited:	16 Mar 2021 05:37
Last Modified:	27 Mar 2023 03:48
URI:	https://kc.umn.ac.id/id/eprint/15511

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