Kurniasari, Florentina and Gunawan, Dennis and Utomo, Prio (2022) Factors Influencing Small Medium Enterprise’s Behavior in Adopting E-fulfillment Services. International Journal of Professional Business Review, 7 (3). ISSN 2525-3654
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Abstract
Purpose: Since the SMEs were the key players in these current digital businesses in Indonesia, the purpose of this study is to analyse the benefit in adopting the e-fulfillment services by considering the variable of technology acceptance model that was related with trust. Design/Methodology/Approach: This research was used three exogenous variables, namely: perceived usefulness, perceived ease of use and perceived security and risks-free. In addition, the research considered the adoption in new e-fulfillment services platform as endogenous variable with trust as intervening variable. The data collected from the SME’s who are located in the Jakarta and its surrounding areas and further analyzed statistically using Structural Equation Model approach. Findings: The key finding of this research was trust played a significant role in influencing the customer adoption of the e-fulfillment platform. The research also showed that perceived ease of used was the main factor in creating customer trust. The maximum usage of e-fulfillment services allowed the SME’s to focus more the product development and marketing activities. Research, Practical & Social Implications: SME’s would enjoy strong business competitive positioning if they were able in adopting the e-fulfillment services. Originality/Value: Since the concept of e-fulfillment services were quite new in Indonesia, the study recommends the needs to increase the awareness and knowledge to SME’s by ensuring the benefit of this new platform.
| Item Type: | Article |
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| Keywords: | Technology Acceptance Model, Trust, Adoption, Fulfillment Services |
| Subjects: | 100 Philosophy and Psychology > 170 Ethics > 174 Occupational ethics (CSR, business ethics, ethics of work, professional ethics) 600 Technology (Applied Sciences) > 600 Technology |
| Divisions: | Faculty of Business > Master of Technology Management |
| Depositing User: | Administrator UMN Library |
| Date Deposited: | 24 Nov 2022 05:45 |
| Last Modified: | 24 Nov 2022 07:07 |
| URI: | https://kc.umn.ac.id/id/eprint/23032 |
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