Analisa Sistem Customer Relationship Management PT. Volante Teknologi Indonesia

Lee, Michael Van Wis (2017) Analisa Sistem Customer Relationship Management PT. Volante Teknologi Indonesia. Internship thesis, Universitas Multimedia Nusantara.

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Abstract

PT. Volante Teknologi Indonesia (VTI) sadar bahwa di Indonesia belum tersedia produk Customer Relationship Management (CRM) yang sesuai dengangan kebutuhan dari perusahaan di Indonesia. Hal inilah yang menjadi alasan VTI ingin membangun sebuah produk CRM. Dalam kerja magang kali ini, menghasilkan satu rangkaian analisa penuh mengenai CRM yang meliputi sebuah research mengenai pasar CRM di Indonesia, rangkaian process flow dan use case, rancangan wireframe, penentuan packackages, perencanaan phases dan gap analysis. Rangkaian analisa mengenai CRM tersebut diterima dengan baik oleh para developer yang ada di perusahaan. Pengembangan CRM perusahaan VTI dibuat berdasarkan hasil analisa yang telah dibuat. Sekarang ini, pengembangan CRM telah mencapai tahap akhir.

Item Type:	Thesis (Internship)
Keywords:	Customer Relationship Management, Perusahaan. VTI
Subjects:	000 Computer Science, Information and General Works > 000 Computer Science, Knowledge and Systems > 004 Computer Science, Data Processing, Hardware > 004.2 Systems Analysis and Design, Information Architecture, Performance Evaluation 000 Computer Science, Information and General Works > 000 Computer Science, Knowledge and Systems > 004 Computer Science, Data Processing, Hardware > 004.6 Internet, Cloud Computing, Website, LAN, Email
Divisions:	Faculty of Engineering & Informatics > Information System
Depositing User:	Administrator UMN Library
Date Deposited:	24 Sep 2024 01:23
Last Modified:	24 Sep 2024 01:23
URI:	https://kc.umn.ac.id/id/eprint/31450

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